Metia's Warranty - Mattresses
5 Year Warranty
We are proud to offer 5 years warranty on our mattresses.
A. Who does this mattress warranty extend to?
Please retain a copy of your order confirmation as proof of purchase. You’ll need this to make a claim, without it we reserve the right to reject any claim under this warranty. Please also note that the warranty is for the benefit of the original purchaser only and is not transferable at resale.
B. What does the warranty cover?
-This warranty covers the following defects in workmanship and materials of the Metia mattresses that has at all times only been in normal domestic use and treated in accordance with our Metia mattresses FAQ.
-Deterioration which causes the mattress to have a visible indentation greater than 20mm, as long as that indentation or sag has not resulted from use of an improper or unsupportive foundation.
-Any physical flaw in the mattress that causes the foam material to split or crack, as long as the mattress has not been handled improperly.
-In respect of the mattress cover only, any manufacturing defect in the zipper assembly or the fabric of the mattress cover. As noted below, a defect in respect of the mattress cover alone will not entitle you to a replacement Metia mattress, just the cover itself.
C. What does the warranty NOT cover?
-If it does not fall into one of the categories above in the ‘What does the warranty cover?’ section, then it is not covered by our warranty. By way of example of what is not covered, please see the following list (although there can be other things too which are not covered):
-A normal increase in the softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.
-Physical abuse or damage to mattress which causes defects such as burns, cuts, tears, liquid damage or stains.
Metia's Warranty - Bed Frames
Faults and Warranty Claims
Metia warrants all our bed frames to be free from defects in materials and workmanship,
If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 3 business days of receiving your delivery.
The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example we may arrange one or a combination of the following:
- Send you any missing parts or components
- Suggest a method self repair
- Arrange a repair by a local tradesperson in your area.
- Replace the product (subject to availability)
- Offer you an alternative product
- Offer a partial or full store credit voucher or refund
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
This Faults and Warranties policy does not cover:
- Normal wear and tear
- Damage arising from improper assembly or modification
- Damage arising from abnormal use or abuse
- Damage, wear and tear as a result of improper or lack of maintenance and/or care (e.g. fabric, leather or timber)
- Damage to external or product packaging only
- Damage occuring during your own handling and transportation of goods.
- Insignificant minor variations in dimensions, colour, grain or finish
- Insignificant minor imperfections or superficial blemishes
Aussieland United Pty Ltd t/as Metia